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 Yelp Customer Reviews



David S.
San Francisco, CA

81 friends
36 reviews

5.0 star rating

Called them up late last night when I was worried I may have brought bedbugs instead of just memories home from a recent trip. They will genuinely answer the phone and book an appointment 24 hours a day on weekdays. They also gave me estimates for the cost I’d have for treatment if they found any, which for my one-bedroom would be about $750 for heat and spray or $1100 for heat only.

Joe, from the company, arrived right on time the next morning for the free inspection, calling about 15 minutes ahead to confirm everything. Immediately on looking at a baseboard in my bedroom, he said that I probably just had a few carpet beetles (which apparently like wool that’s been shed by clothing, not just carpet). A deep inspection of my bedding, furniture, and luggage confirmed his initial take: no bedbugs. He explained everything he was looking for and why.

His main advice was to vacuum up the dust bunnies, especially in hard-to-reach places like the middle under the bed. (I have hardwood floors that allow accumulation in any nook, no matter how far under furniture.)

He also suggested a one-time general spray might help, which I took him up on and he was able to do right then for $150. I hadn’t ever sprayed this place in the three years I’ve been in it, though the building gets regular treatment in common areas. He wasn’t pushy at all about the service; he actually had to restart the paperwork for the visit because he had finished filling it out for the inspection alone.

So, I ended up with my fears set aside and carpet beetles fixed for less than I would have paid for a company like Scent Tek to look for bedbugs (not that there’s anything wrong with those folks).

If you’re wondering why this company doesn’t have many reviews yet, ISOTECH is apparently new to the Bay Area but has operated in southern California for a while. I don’t have Angie’s List, but they apparently have lots of reviews for that division on there, according to the person I worked with. A lot of their initial business locally is also hotels and businesses (not really the types to post Yelp reviews). They do serve residences, though.

Robyn B.
Studio City, CA

40 friends
4 reviews

5.0 star rating

I suffered through minor bedbug infestations two summers in a row because the owner of my apartment building used a blasé, non-bedbug-specialized pest control company to handle it. They sprayed toxic chemicals multiple times, but the bugs managed to evade the treatments, and even spread to the apartment below the second time. I finally moved and got rid of just about everything in the affected room, so you can imagine my paranoia when, three months into living in my new place, I thought I saw signs of their return. But now I was in a privately-owned condo and could control which company I hired.
After some online research, I came across Isotech and left an after-hour message. Despite the time, Mike called within an hour and arranged a consultation for early the next morning. He accommodated my work schedule and updated me regularly when he was stuck in traffic. He didn’t sight any bugs, so he had Robert call to arrange a visit with his beagle, Zip. They came early the next morning and Zip found nothing. I was 95% convinced of his credibility until Robert hid a vile of bugs under my mattress while Zip was locked in the bathroom. When he came out, Zip went right to the area of the vile, scratched the wall and got really excited. Robert was generously explaining things, but I interrupted him to request he remove the vile because I couldn’t concentrate on anything he said while it was touching my bed anyway. I’m now 99.99% sure (I’ll always have paranoia through no fault of Isotech’s) I’m bedbug free and it was worth every penny I paid for the service. (The consultation was free; there was a fee for the dog-sniffing service.)

Amy S.
Torrance, CA

0 friends
6 reviews

5.0 star rating

Robert and Zip came to my condo today and I was beyond convinced that I had bed begs (I had just returned from traveling and received five bites on my neck one night and two the next day on my face, However, after an extremely thorough inspection of my entire place, including the garage, my luggage and my car, Zip found nothing! I also watched Robert hide some live bugs in jar in various places in the rooms and Zip found them each time. My peace of mind is back!

Lisbeth M.
Los Angeles, CA

0 friends
9 reviews

5.0 star rating

This company is awesome! After I had a bed bug treatment nightmare with another company, they were a breath of fresh air. Their dog came in and confirmed no bugs. They also did a great job helping my friend deal with mites. More recently, I thought I had bed bugs in a different place, and they came by and confirmed I didn’t. Over they phone I got a quote from them for a Vikane treatment and it was 25% lower then another quote I got. They’re honest and competent, unlike a lot of other companies out there.

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